top of page
Search

Use the Active Workspace Ping Page + Explore other URLs that aid in troubleshooting

Troubleshooting errors in the Active Workspace or Teamcenter 4 Tier Rich Clients has always had its share of issues. Locating logs, validating through client logins, etc.

In the new architecture (TC12.4+ / AWC 4.3+) the Active Workspace Gateway Ping page that is provided with the installation grants administrators access to an interface that allows for exploration on various components going into our out of the Gateway to get to Active Workspace.


In the demonstration, the instructor demonstrates how to utilize the Ping page and troubleshoot a connection issue, explores how to enable the Ping page, and introduces additional URLs that may be useful for troubleshooting.

 
Demonstration for the Active Workspace Gateway Ping page and troubleshooting.
 

In the screenshot (below), the Active Workspace Gateway Ping page is displayed. To get to this page, navigate in a browser window to the variation of the URL for your site.

Example URL: http(s)://GATEWAY-SERVER:GATEWAY-PORT/ping https://Training01:3000/ping

Active Workspace Gateway Ping status showing all routes operational with the system uptime at 11 minutes and 48 seconds.
Active Workspace Gateway Ping status showing all routes operational with the system uptime at 11 minutes and 48 seconds.

The Active Workspace Gateway Ping page is explained in the links below and can be referenced in the Siemens Support Center online help documentation.


Additional URLs for testing and validation include:

  • http(s)://webserver:port/tc/controller/test - this results in a presentation string message. If the presentation message does not display, you may have a problem getting to the web tier.

  • http(s)://fsc-server:fsc-port/ping - this results in the FSC ID of the FMS Server Cache that the location is utilizing.

 
 
bottom of page