Troubleshooting errors in the Active Workspace or Teamcenter 4 Tier Rich Clients has always had its share of issues. Locating logs, validating through client logins, etc. In the new architecture (TC12.4+ / AWC 4.3+) the Active Workspace Gateway Ping page that is provided with the installation grants administrators access to an interface that allows for exploration on various components going into our out of the Gateway to get to Active Workspace. In the demonstration, the instructor demonstrates how to utilize the Ping page and troubleshoot a connection issue, explores how to enable the Ping page, and introduces additional URLs that may be useful for troubleshooting. Demonstration for the Active Workspace Gateway Ping page and troubleshooting. In the screenshot (below), the Active Workspace Gateway Ping page is displayed. To get to this page, navigate in a browser window to the variation of the URL for your site. Example URL: http(s)://GATEWAY-SERVER:GATEWAY-PORT/ping https://Training01:3000/ping Active Workspace Gateway Ping status showing all routes operational with the system uptime at 11 minutes and 48 seconds. The Active Workspace Gateway Ping page is explained in the links below and can be referenced in the Siemens Support Center online help documentation. Microservices and Microservice Framework Finding Microservice Logs Additional URLs for testing and validation include: http(s)://webserver:port/tc/controller/test - this results in a presentation string message. If the presentation message does not display, you may have a problem getting to the web tier. http(s)://fsc-server:fsc-port/ping - this results in the FSC ID of the FMS Server Cache that the location is utilizing.

To ensure security while maintaining and administering the Teamcenter environment, it's necessary to periodically update the Database password (whether Oracle or Microsoft SQL). When this password is changed, the Teamcenter environment must be updated with the new credentials for the Teamcenter user in the Database. During the demonstration, the instructor explains the effects of changing a Database password, how to check if the database is connected, and how to use the install -ayt and install -encrypt commands to re-encrypt the new password and update it in the tc_data\tc_profilevars location. Make sure to check the related links for additional details on Siemens' online help. Teamcenter Installation Using Deployment Center > Maintain the Teamcenter Environment > Manage databases > Change the Oracle password Teamcenter Installation with Active Workspace > Maintain the Teamcenter Environment > Manage databases > Change the Oracle password Video Demonstration for reviewing and updating the Teamcenter database credentials on the Teamcenter server.

AWToolbox is founded by dedicated instructor(s) with real working knowledge of Siemens' Teamcenter and Active Workspace software. Our staff has more than 17 years of practical experience, both in the classroom delivering Teamcenter and Active Workspace technical training and at on-site implementations for a wide range of industries. It is our goal to bring this expertise into the digital classroom by providing quality demonstrations and usable knowledge In this everchanging software, staying on top of the newest features and capabilities is always demanding. It is our focus to simplify the tools in the Active Workspace and Teamcenter software to enable the users, administrators, configuration experts and developers a wide range of demonstrations to aid in reducing the time it takes to implement a solution and to aid in retaining that knowledge to reduce training costs down the road. Our videos and content are formatted to feel like you are sitting in the room with the instructor (but you don't have to). ​ We understand in this time a truly ad-hoc method of consuming training around your schedule (not ours) is key. ​ We thank you for visiting us and we hope you enjoy our site. If you have any questions please Contact Us and we can discuss your needs and how we may help you to achieve them.